Terms & Conditions
GLOSSARY
Here are some helpful definitions to help you
- "You" means the person who places an order for goods or services or whose order for these is accepted by Broadfield Garden Buildings
- "Goods" means the product items (including services such as any instalment, provision of parts. delivery etc) which Broadfield Garden Buildings is to supply in accordance with these conditions.
- "We" “us” means the Broadfield Garden Buildings business
- "Conditions" means our standard terms and conditions of sale and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the two parties.
- "Contract" means the contract for the purchase and sale of the goods.
- "Writing" means email or post. It does not mean by fax, or by message or posted comment on any social media platform
Any reference to any provision of a statute shall be a reference to that provision as amended, re-enacted or extended at the relevant time.
Terms & Conditions
Thank you for considering Broadfield Garden Buildings for your new garden building. Please take the time to read these terms and conditions carefully before using this website, www.broadfieldgardenbuildings.com.
By accessing or using www.broadfieldgardenbuildings.com you agree to be legally bound by these terms and conditions. These terms and conditions may be modified and posted on the website from time to time.
These terms and conditions are applicable only to orders placed directly via www.broadfieldgardenbuildings.com.
PURCHASING
All orders are an offer to buy goods pursuant to these Terms and Conditions, subject to acceptance by us.
PRICING
Our prices shown are inclusive of any value added tax and are shown in sterling.
All costs will be set out clearly in your shopping basket before you place your order. Prices, offers and products are subject to availability and may change before (but not after) we accept your order.
All necessary information is correct at the time of publication, but mistakes do happen. If an error is made regarding the price or description of any item ordered, you will be notified and asked if you still wish to continue with the order. If you wish to withdraw you will receive a full refund of any monies paid.
If we decide to cancel the contract you will receive a full refund of any monies paid. Any claim for compensation will be considered on a case-by-case basis.
STOCK AND SIZING
All wooden buildings are made to order and manufactured prior to delivery. You will receive notification via email when your order is being made.
If a stock item is unavailable, you will be notified and given the following options
- wait until the goods are available from stock,
- accept an alternative product of a similar or enhanced specification, or
- be reimbursed and receive a full refund.
The exact dimensions of the products cannot be guaranteed because of the natural variance of the material caused by their surroundings and the climate. For specific dimensions and the tolerances involved please check the building’s technical specification on the product page or consult our Customer Services team by using the Contact Form or emailing us at enquiries@broadfieldgardenbuildings.com
PAYMENT
We accept card payments via Mastercard, Visa, American Express, Visa Debit, Solo, Maestro and Paypal using our secure online payment system. Online orders will be confirmed by email once payment has been received. These emails will include information on your cancellation rights.
Full payment is required before the goods will be despatched. We reserve the right to refuse to accept any order for any reason.
You are responsible for ensuring the accuracy of your order (including name, full delivery address, contact details and any applicable specification) and providing all necessary information to enable us to perform the Contract.
You must use a valid credit or debit card and ensure that there are sufficient funds or credit facilities to meet the cost of the Order. Steps may be taken to verify the authenticity of the relevant card before supplying the Goods.
PAYPAL
Paypal, is an online payment system. If you choose to pay from your order using Paypal, such payment will be subject to additional terms between you and Paypal available at https://www.paypal.com/uk/webapps/mpp/ua/useragreement-full
For more information about how PayPal will handle your personal data see their Privacy Policy, available at https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
If you are using Paypal Pay In 3, such payment will be subject to additional terms between you and PayPal available at https://www.paypal.com/uk/webapps/mpp/paypal-payin3/terms. See https://www.paypal.com/uk/webapps/mpp/paypal-payin3/faq for further information about PayPal Pay In 3.
DELIVERY
Pick a Day (PAD)
For our “pick a day” delivery products you will receive an estimated delivery 2-hour delivery slot on the day of delivery.
Other Delivery Methods
For all other delivery services you will be advised of the estimated delivery date when the Order is accepted. When your product is ready for delivery, we will contact you to agree a date for delivery. Confirmation of the date will be made by email.
Please be aware delivery is Kerbside only, please see delivery section for more information.
Some optional extras may be delivered to you directly from the manufacturer, these will arrive by a different delivery method normally a short period before you receive your building. The supplier will inform you of the delivery dates.
We will keep you informed of any delay in completing your Order and take the necessary steps to fulfil the order as quickly as possible.
We do not consider the estimated delivery dates as part of the contract and are under no liability for any delay or failure to deliver unless the delay
- Is attributable to us
- Is considered unreasonable and no delivery date can be stated
- you have specifically made ‘time of the essence’ in writing.
If the delivery location is outside our standard free delivery zone or the product ordered is customised or bespoke, the delivery period may be longer.
Delivery Address
Unless otherwise agreed in writing, the goods will be delivered to the address specified in the order.
We use a range of vehicles to deliver the different types of buildings we supply; in some cases, it may be necessary to use a smaller vehicle if access to your property is difficult for larger vehicles. In these circumstances there may be an additional delivery charge of £25 required.
Making The Delivery
A person over 18 must be present to accept and sign for the delivery. The delivery can be made without anyone present if we receive written permission from you at least 3 working days before the delivery date. In exceptional circumstances signatures may not be necessary.
If our vehicle cannot reach your property, the goods may be left at the nearest safe and accessible point.
Uncompleted Delivery
If a delivery cannot be completed because you or your representative were not present, access was restricted, or there was no suitable location in which to leave the goods, they will be returned to our warehouse, and you may be liable for all costs associated with a second delivery. The cost of this will be worked out by the delivery post code and vehicle required to do the delivery.
Cancellation of Delivery Bookings
If you wish to cancel a confirmed delivery you must give us at least 5 working days’ notice. If you cancel within 5 working days, you may incur a failed delivery charge. The charge will be worked out on any costs incurred in producing the building up to the point of cancellation and any charges made by our third-party couriers for failed delivery bookings.
Delivered Items
Once goods have been delivered, they become your responsibility. Please also view the delivery section for more information.
Please do not arrange for installation of your building until you have received and fully checked all components of your delivery.
CANCELLATIONS
You have the right to cancel the contract at any time up to 14 days after you take delivery of the goods.
If you wish to cancel an order, you must contact Broadfield Garden Buildings immediately. The notification should be in writing preferably via email to enquiries@broadfieldgardenbuildings.com or you can use the Contact Us form online.
If the Order has been delivered, you will be liable for the cost of returning the goods to us. The cost of this will be worked out by the delivery post code and vehicle required to do the collection. We may reduce the amount of the reimbursement if any action taken by yourself reduces the value of the goods supplied.
Some optional extras may be delivered to you directly from the manufacturer. Should you wish to cancel and return these after delivery (you have up to 14 days to do so), and they are unused and in their original packaging, please email us at enquiries@broadfieldgardenbuildings.com or you can use the Contact Us form online.
You have no cancellation rights if your order is for a bespoke, customised, or personalised product.
Your order should be checked as soon after it is delivered as possible to ensure all components are present and satisfactory. If any part of the order is missing, damaged, faulty or does not comply with the specifications you must notify us as soon as practicable.
We may require photographic evidence of any complaints, defects, requests to return a product or claims of incorrect or incomplete product delivery, which should be submitted by using the Contact Us form online or via email to enquiries@broadfieldgardenbuildings.com
Missing or damaged items
If you provide evidence that items are missing or damaged, we will replace or repair any necessary parts to complete your agreed initial order.
Incorrect or faulty product
If we send you an incorrect or faulty item you will be offered a replacement, repair or offered a refund and exemption from collection costs. Any item to be returned or replaced must be in the same condition as delivered.
Refunds
Refunds due to amended purchases or cancellation made prior to delivery will be processed by us within 5 working days of the order amendment or cancellation of all or part of the order.
Refunds for orders that have been delivered and are subsequently cancelled, found to be faulty, damaged, or unwanted will made within 5 working days of the day we receive the items back or the day on which you provide evidence of their return, whichever is earliest.
Please allow a further 3-5 working days for your card or finance provider to process the refund back to your account.
We may reduce the amount of the reimbursement if any action taken by yourself reduces the value of the goods supplied.
For more information about your consumer rights please click here.