Privacy Policy

What Information Do We Collect?

In general, you can browse our products on www.broadfieldgardenbuildings.com without telling us who you are or revealing any personal information about yourself. In operating the www.broadfieldgardenbuildings.com and our telephone services, we may, however, collect and process the following data about you:

Information you give to us through Broadfield Garden Buildings

You may give us information about yourself by filling in forms on www.broadfieldgardenbuildings.com, by communicating or corresponding with us by phone, e-mail or otherwise, when you use our telephone services, search for a product, place an order, submit reviews / images, participate in discussion boards or other social media functions, request a call back from one of our advisors, when you speak to an advisor, when you report a problem with our products and services through www.broadfieldgardenbuildings.com

The information you give us may include your name, address, e-mail address, phone number, financial and credit card information.

Please note that your telephone calls with us may also be recorded for training and quality control purposes.

Information we collect about you through Broadfield Garden Buildings

During any communications with us, or use of our telephone service we may automatically collect the following information:

The telephone number which you use to call us from

Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, browser type and version, the country, operating system and platform

Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our sites (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), methods used to browse away from page, and any phone number used to call our customer service number

Information we receive from other sources

We may also collect information about you from other sources, and combine such information with information we hold about you - including where:

We communicate with members of your family or your household in relation to provision of our services or products (for example, to arrange for delivery)

Our trusted partners have collected information about you, and you have consented to disclosure to us. For example, we may match your records with a list of email addresses provided to us by a third party

Information is available about you publicly or is aggregated or anonymised by a third party. For example, we may apply demographic analysis of your postcode such as average household size, and average income, and the general location

You provide information to us through your use or interaction with our social media channels.

How long we will store your information

We will hold your information for as long as is necessary to fulfil our contractual obligation to you and to carry out any other purpose outlined in this policy.

Sensitive Personal Data

Unless we make it clear otherwise, our policy is not to ask for any sensitive personal data. We or our service providers may require certain sensitive data to process your order, fulfil a service, or deal with your enquiries. For example; if you have special requirements for delivery due to a medical condition or are exempt from VAT, we may require data relating to your physical or mental health in order to make arrangements as requested by you.

If you choose to provide this sensitive personal data to us as part of a particular service (where such information has been requested and the reasons for that discussed with you) or for any other reason, this will mean that you have given (and we accept) your explicit consent for us to use that information for the reasons described in this Privacy Policy, or as explained at the time you provide that information to us.

How We Protect your Personal Data

We know how much data security matters to all our customers. With this in mind, we will treat your data with the utmost care and take all appropriate steps to protect it. We secure access to all transactional areas of our websites and apps using ‘https’ technology. Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption. We regularly monitor our system for possible vulnerabilities and attacks and take action to prevent such from occurring.

Information about other people

If you provide information to us about any person other than yourself, you must ensure that they understand how their information will be used and that they have given their permission for you to disclose it to us and for

you to allow us to use it. We may request consent from the other person to confirm that they have freely given their permission.

What do we do with your information?

We only collect, keep, use or share your information for genuine business purposes, when you've approved us to do so, or when we're obliged to legally. There are a few reasons why we use your personal details:

· if you contact us with an enquiry

· to process any order that you place through www.broadfieldgardenbuildings.com and arrange for its delivery and installation

· to train our employees to ensure that we are providing the best possible service

· we record telephone calls for compliance and legal reasons

· to get in touch regarding customer satisfaction surveys and market research

· when you provide a review on www.broadfieldgardenbuildings.com

· when you engage with us on any social media platform

· we also use personal details to contact you regarding our services and products and if we need to verify your identity

· for research, analysis, testing, monitoring, risk management and administration purposes

· for crime or fraud prevention purposes.

Basis for Processing

For us to process your personal data, we must have a legal basis for the processing. The data protection legislation sets out what these bases are. We have described below the different bases that we rely on and provided examples of the processing.

Contractual

There are some contractual reasons why we have to process your personal data. When you buy a product on www.broadfieldgardenbuildings.com, it creates a contract between us. We need to process the personal data that you provide in order to fulfil our part of the contract. If you do not provide your details we won't be able to complete your order.

Legal

Sometimes we are required to process the personal data that we hold about you for legal reasons - for example, if there is a product recall.

Legitimate Interests

We also rely on being able to process your personal data on the basis that it is in our legitimate interests. When we do this, we will always consider your interests and balance any positive or negative impact relating to such processing and your legal rights relating to data protection.

If you do not want us to process any of the personal data we have listed as being processed for legitimate purposes, you have the right to object. For more information see the section below relating to your rights.

Please note that if you object we may still continue to process your personal data in certain circumstances. Please also remember that if we can't process your personal data for these purposes your customer experience may not be as enjoyable.

Our legitimate interests include:

· analysing and understanding your customer journey and behaviour to improve efficiencies and interaction

· calling you to discuss your delivery and any other services that we would like to offer you

· contacting you by telephone or email if you have an incomplete order which we think you may need help to complete

· staff training

Consent

In some cases, we will ask whether you would like us to process your personal data. For example, if you would like us to notify you when an out of stock item becomes available or if you enter into a competition. If you provide us with consent, you may withdraw it at any time by contacting us.

Third-party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or Terms of Service.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Direct Marketing

We do not share your details with other companies for their marketing.

If you would like to stop all unsolicited postal communications, we suggest that you register with the Mailing Preference Service (MPS). MPS is a free service set up in 1983 and funded by the direct mail industry to enable consumers to have their names and home addresses in the UK removed from lists used by the industry. It is actively supported by the Royal Mail and all directly involved trade associations and fully supported by The Information Commissioners Office (ICO). For more information or if you wish to register with the MPS please visit their website www.mpsonline.org.uk.