Delivery

Delivery Lead Times (General, excludes Modular and Palletised Buildings)

Broadfield Garden Buildings provide estimated working day lead times for delivery. However, these timescales are not a maximum or guaranteed time in which the delivery will take place. When your product is ready for delivery and the delivery is then scheduled, you will be contacted by Broadfield Garden Buildings to book in the delivery with you via email or telephone. At this time, you will receive your confirmed delivery date and estimated two-hour arrival timeslot. Failure to confirm acceptance of a delivery date either verbally or in writing could lead to extended delivery time.

Broadfield Garden Buildings make every effort to deliver goods within a reasonable variance of the published estimated timescales; however, extended delays are occasionally inevitable due to unforeseen factors beyond our control and therefore delivery times are not guaranteed. Estimated delivery dates are not part of the contract between Broadfield Garden Buildings and the buyer, and Broadfield Garden Buildings shall be under no liability for any delay or failure to deliver the products within the estimated timescales.

Please make sure you have taken delivery of your order and everything is correct before engaging builders to erect your new building, Broadfield Garden Buildings will not be liable for any costs incurred due to failed delivery or incorrect parts.

Delivery Lead Times (Modular and Palletised Buildings)

For Modular and Palletised buildings, customers may be offered a calendar to select their preferred day of delivery. While every effort will be made to deliver on this specific day, factors beyond our control may incur delays and therefore this delivery day is not guaranteed. Estimated delivery dates are not part of the contract between Broadfield Garden Buildings and the buyer, and Broadfield Garden Buildings shall be under no liability for any delay or failure to deliver the products within the estimated timescales.

Please make sure you have taken delivery of you order and everything is correct before engaging builders to erect your new building, Broadfield Garden Buildings will not be liable for any costs incurred due to failed delivery or incorrect parts.

Delivery Address

Unless otherwise agreed in writing by the purchaser and Broadfield Garden Buildings, the delivery of goods will take place at the delivery address you have specified in the order.

Making The Delivery

When the delivery arrives at the specified address someone must be present to accept it and the delivery must be signed for. Alternatively, an agreement can be made prior to delivery whereby written confirmation, in the form of an acknowledged email, stating permission is provided to drop the goods off at your given address without the requirement to have anyone present to sign for them. This agreement must be in place 3 working days before delivery date. In exceptional circumstances (if social distancing measures are in place, for example) signatures may not be necessary.

Providing that Broadfield Garden Buildings delivers the goods to the address you have specified in the order then the goods will be deemed to have been delivered and Broadfield Garden Buildings will not be liable to you for any subsequent claim of non-delivery. Broadfield Garden Buildings does not have to be satisfied that the person who accepts delivery at the given address is you (or authorised by you to accept delivery of the goods). The quantity or content of any consignment of goods or components of a good that are recorded by Broadfield Garden Buildings upon dispatch shall be conclusive evidence of the quantity or content received by you upon delivery unless you can provide conclusive evidence to the contrary.

Broadfield Garden Buildings also reserves the right to suspend future deliveries of goods and cancel any contracts with you if you have a bankruptcy order made against you or made an arrangement or composition with your creditors; convene a meeting of creditors or enter into liquidation. We also reserve the right to suspend any future deliveries should you fail to observe/perform any of your obligations under the contract between you and Broadfield Garden Buildings. This includes any contract between yourself and Broadfield Garden Buildings for the sale and purchase of the goods incorporating these conditions, whether effected by electronic mail through this website, or otherwise.

For some of Broadfield Garden Buildings’s products, such as log cabins and certain other large garden buildings, it is your responsibility to ensure someone is available to assist in the offloading of these goods upon arrival. This person must be fit and capable of lifting items of up to 25kg in weight. Broadfield Garden Buildings may only send one delivery driver and some components can weigh up to 50kg. The largest size of Shed panel we deliver is 10ft and the largest Cabin pack is 20ft so if you are restricted for access, it is advisable you contact us for further information. The delivery driver will not assist with carrying any components through your property. Unless expressly stated, Broadfield Garden Buildings assumes that the purchaser will be available for delivery at any time with prior notice.

Broadfield Garden Buildings requests that customers provides information relating to any narrow lanes, narrow or low bridges, weight restrictions, or similar vehicle restrictions on the available routes to access the delivery address. Broadfield Garden Buildings require notification of any parking/stopping restrictions at the delivery address in advance of delivery. If our vehicle cannot reach your property, the goods may be left at the nearest accessible point. If delivery cannot be completed, charges will apply for costs associated with redelivery.

Delivery of Timber Sheds

• Delivery is kerbside only unless agreed as otherwise in writing prior to delivery. You will need an appropriate space as close to your kerbside as possible for our driver to deliver to.

• Garden Sheds and most garden buildings are delivered in single panels and unloaded by hand on arrival.

• Movement of delivered goods beyond kerbside is the responsibility of the customer unless discussed and agreed as otherwise in writing prior to delivery. In any case, movement of the panels beyond kerbside is at the driver's discretion and the driver will need to assess access on arrival in order to ensure that he can safely move the panels to any requested location beyond kerbside.

• The driver will not carry panels through your property as he is not insured to do so.

• It is essential that you fully check the delivery of your garden building to confirm that all components, parts and fixings are present and correct prior to assembly, to ensure you have everything required for installation. If there is a problem with any component you have received, or if something is missing, please contact us in writing by email and confirm the issue with photographs where applicable.

Delivery of Log Cabins

• All log cabins are delivered kerbside only. We request that you leave a free space as close to the kerbside as possible for the driver to leave the building.

• Movement of delivered goods beyond kerbside is the responsibility of the customer.

• If possible, please ensure there are no obstacles, such as your (or your neighbours’) vehicle, that could impede the unloading on the delivery day.

• Please advise us beforehand if there any overhead obstacles such as overhang trees or telephone cables that could impede the unloading on the delivery day.

Delivery of Broadfield Modular & Non-Timber Buildings

• Delivery is kerbside only. You will need an appropriate space as close to your kerbside as possible for the driver set the goods down.

• The product will be delivered packaged, usually on standard pallet(s)

• The driver will not move the goods beyond kerbside as he is not insured to do so.

Delivery Of Mixed Building Orders

If an order contains multiple building types (eg. a Log Cabin and a Timber Shed), these are likely to be delivered on different dates due to the varying production lead times and differing types of delivery vehicle required to transport them. You may therefore receive separate delivery contacts relating to these different deliveries.

Delivery Of Parts

Larger items or items requiring special care will be supplied through our standard building delivery networks and are subject to the terms above.

Smaller items may be delivered by national courier or by post depending on size, volume and handling requirements. As such they may be delivered on to your property and require a signature for proof of delivery depending on their requirements.

Uncompleted Delivery

If an attempted delivery is made but cannot be completed as a result of the purchaser failing to meet the terms of delivery including but not limited to there being no-one present and capable to assist our driver, no access to or stopping at the delivery address, or no suitable location in which to leave the delivery, the building(s) will be returned to base and the purchaser will be liable for all costs associated with a second attempted delivery. Broadfield Garden Buildings cannot be held responsible for any damage or injury sustained due to incorrect unloading, usage, or assembly of any of our products.

Cancellation of Delivery Bookings

If you have accepted a delivery and wish to cancel the accepted delivery booking, we will require a minimum of 5 working days’ written notice prior to the scheduled delivery date. If a delivery is cancelled within 5 working days of the accepted delivery date, the delivery loading process will have commenced, and cancellation of the accepted delivery will incur a failed delivery charge. In the case of bespoke items this will be the full building cost.

Delivered Items

Once goods have been delivered, they are the responsibility of the customer alone.